Responsible Gaming Policy and Social Responsibility Statement

1. Objective and Ethical Framework

This Responsible Gaming Policy (hereinafter referred to as the “Policy”) establishes the comprehensive framework under which Betibet Casino (hereinafter referred to as the “Company,” “We,” “Us,” or “Our”) operates its gaming services on the website https://betibetcasino.com/. The primary objective of this Policy is to ensure a safe, secure, and transparent gaming environment while minimizing the potential adverse effects of gambling on the individual and society.

The Company acknowledges that for the vast majority of users (hereinafter referred to as the “User,” “Player,” or “You”), gambling is a legitimate form of entertainment. However, We recognize the inherent risks associated with compulsive gambling behavior. Consequently, the Company is committed to a “Duty of Care” principle, ensuring that all necessary measures are in place to identify, prevent, and mitigate gambling-related harm.

By accessing the Website and participating in any gaming activities, You acknowledge that gambling involves the risk of financial loss and that the Company bears no liability for such losses. You further agree to adhere to the restrictions and self-management protocols defined within this Policy.

2. Legal Capacity and Protection of Minors

The Company maintains a strict prohibition against underage gambling. Participation in any activity on the Website is restricted to individuals who have reached the legal age of majority. For the purposes of this Policy, “Legal Age” is defined as eighteen (18) years of age, or the specific legal age of majority as dictated by the jurisdiction of the User’s residence, whichever is higher.

2.1. Verification Protocols

The Company implements robust “Know Your Customer” (KYC) and age verification procedures. These procedures require the User to provide valid, government-issued identification documents. The Company reserves the unilateral right to suspend any account and withhold funds until satisfactory proof of age is provided. Notwithstanding any other provision, any wagers placed by a minor shall be declared null and void, and any winnings shall be forfeited.

2.2. Parental Responsibility and Monitoring

The Company urges parents and guardians to utilize third-party filtering software to prevent minors from accessing gambling websites. Users are strictly prohibited from allowing minors to access their account credentials. Any User found to be facilitating gambling by a minor will face immediate account termination and potential reporting to the relevant legal authorities.

3. Recognition of Problem Gambling Behavior

Problem gambling is defined as an urge to gamble continuously despite harmful negative consequences or a desire to stop. To assist Users in maintaining control, the Company provides the following self-assessment framework. If a User identifies with several of the behaviors listed below, they are legally advised to seek professional assistance and utilize the Company’s restrictive tools:

Chasing Losses: Attempting to recoup financial losses by increasing the frequency or volume of wagers.
Financial Distraint: Utilizing funds intended for essential living expenses (rent, utilities, food) for gaming purposes.
Social Withdrawal: Prioritizing gaming activities over familial, professional, or social obligations.
Psychological Dependence: Experiencing irritability, anxiety, or restlessness when unable to gamble.
Deceptive Conduct: Concealing the extent of gaming activity from family members or financial institutions.

4. Player Management and Restrictive Tools

In accordance with international regulatory standards, the Company provides a suite of tools designed to facilitate User-led control over gaming behavior. These tools are accessible through the User’s account dashboard and are implemented to prevent the escalation of gaming activities beyond sustainable levels.

4.1. Financial Deposit Limits

The User may establish maximum deposit thresholds for specific durations, namely daily, weekly, or monthly periods. A deposit limit becomes effective immediately upon configuration. Any subsequent request to increase a limit or remove it entirely is subject to a “Cooling-Off Period” of at least twenty-four (24) hours. This period is designed to prevent impulsive decisions. Requests to decrease a limit are processed and implemented without delay.

4.2. Loss and Wager Limits

Users may configure limits on the total amount they are permitted to lose or the total volume of wagers they are permitted to place over a specified period. Once the pre-defined limit is reached, the system will automatically restrict further wagering activity until the commencement of the next timeframe.

4.3. Session Duration Limits

To prevent excessive time spent on the Website, Users may set a “Session Limit.” Upon reaching the time limit, a notification will appear, and the User may be automatically logged out to facilitate a break from the gaming environment.

5. Cooling-Off and Self-Exclusion Protocols

Where a User feels that their gaming behavior requires a significant cessation, the Company offers two distinct levels of account suspension.

5.1. Cooling-Off Period (Temporary Suspension)

A “Cooling-Off” period allows the User to take a short-term break from the Website. During this interval, the User will be unable to deposit funds or place wagers. This period can be set for durations such as twenty-four hours, seven days, or one month. Access to the account is automatically restored upon the expiration of the chosen period.

5.2. Formal Self-Exclusion (Long-Term Suspension)

Self-Exclusion is a formal legal request by the User to be barred from all gaming services. This period can range from six months to five years, or even an indefinite duration. Upon the activation of a Self-Exclusion request:

The account will be immediately locked and inaccessible to the User.
All marketing and promotional communications will be terminated.
Any existing funds in the account balance, not tied to active bonuses, will be eligible for withdrawal subject to verification.
The Company will implement all reasonable measures to prevent the User from opening secondary or “alias” accounts.

The User acknowledges that Self-Exclusion is a binding agreement. The Company shall not be held liable for any losses incurred if the User attempts to circumvent this exclusion by utilizing false information or third-party identities.

6. Reality Check Functionality

The Website incorporates a “Reality Check” feature that provides the User with a recurring notification during active gameplay. This notification displays the duration of the current session and the net win/loss position. This feature is intended to disrupt the psychological state of “immersion” and remind the User of the passage of time and the financial reality of their activity. The User must manually acknowledge the notification to continue play.

7. Social Responsibility and Staff Vigilance

The Company invests significant resources in the training of its personnel. Our support teams are trained to identify indicators of problem gambling during interactions with Users. These indicators include, but are not limited to, aggressive communication, requests for credit, and inquiries regarding the speed of withdrawals to fund further play.

Pursuant to Our internal Social Responsibility guidelines, the Company reserves the right to proactively implement a “forced break” or permanent account closure if a User’s behavior strongly suggests that they are no longer in control of their gambling or are at risk of significant harm.

8. Information on Support Organizations

The Company recognizes the importance of professional counseling and psychological support. While We do not provide clinical services, We encourage any User experiencing distress to seek help from independent, non-profit organizations that specialize in gambling addiction. These entities provide confidential advice, support groups, and therapeutic interventions. Users are encouraged to research local support services available within their specific jurisdiction to ensure culturally and linguistically appropriate assistance.

9. Marketing and Promotional Integrity

The Company ensures that all marketing and advertising materials are conducted in a socially responsible manner. We commit to the following standards:

Marketing will not target minors or vulnerable individuals.
Promotional content will not portray gambling as a solution to financial or personal problems.
Advertisements will not mislead Users regarding the chances of winning or the nature of the games.
All promotional offers will include clear terms and conditions to prevent “predatory” gaming patterns.

10. Limitation of Liability and Indemnification

The Company strives to provide a safe gaming environment; however, the User acknowledges that the final decision to gamble and the amount to wager remains their sole responsibility. To the maximum extent permitted by applicable law, the Company, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the User’s participation in gaming, the failure of the User to implement restrictive tools, or the circumvention of self-exclusion measures.

The User agrees to indemnify and hold harmless the Company against any claims, losses, or expenses arising from the User’s breach of this Policy or the provision of false information during the registration or verification process.

11. Policy Review and Amendments

This Policy is subject to continuous review to ensure it remains aligned with evolving legal requirements and industry best practices. The Company reserves the right to amend this Policy at any time. Any modifications will be published on the Website and will take effect immediately. Continued use of the Website following such changes constitutes the User’s acceptance of the updated Policy. It is the User’s responsibility to review this page periodically to remain informed of their rights and obligations.

12. Governing Law and Jurisdiction

This Policy and the relationship between the User and the Company shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated. Any disputes arising from the interpretation or enforcement of this Policy shall be subject to the exclusive jurisdiction of the competent courts of said jurisdiction.

13. Contact Information

For any inquiries regarding this Policy, or to initiate a request for self-exclusion or the setting of limits, Users are directed to contact the dedicated Support Department through the official communication channels provided on the Website. All requests related to Responsible Gaming are treated with the highest priority and confidentiality.